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If any of the products are defective, damaged or incomplete or if there is an incorrect delivery the buyer should immediately notify us and the seller. In these circumstances the buyer will be entitled to a full refund in respect of the damaged or defective products and reimbursement of the reasonable cost of returning the products to the seller. If the buyer returns products for any other reason, the buyer will be responsible for paying for their return to the seller. This will also be the case if the buyer gives notice of cancellation outside the 7 day period mentioned above. 

The buyer should obtain a proof of postage when returning products to the seller in order to provide evidence of return to the seller, in the unlikely event that the seller does not receive the returned products. 

The seller will refund the purchase price to the buyer within 30 days of receipt of the cancellation notice and the returned products. 

Refunds will usually be made against the original credit/debit card used or by crediting the buyer’s Paypal account. 

Please note: The seller cannot accept returned products where it is reasonably believed that such products have been used. In those circumstances, the buyer will be notified that no refund will be available and the buyer will be responsible for arranging for the products to be returned to the buyer within 28 days of that notification. 

Also, in the case of products which are made and supplied to the buyer’s specification or which have been personalised for the buyer, the buyer will not have the right to cancel the contract or obtain a refund unless the products are damaged or defective. 

Legal terms and warranties governing the sale. The contract between the buyer and seller will be governed by the laws of England and, as between the seller and the buyer the sale will be subject to any warranties implied under the applicable law.

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